Effective Date: 14-11-2025
Last Updated: 14-11-2025
GlossLab Pty Ltd and GlossLab Detailing Supplies Pty Ltd (together referred to as "GlossLab", "we", "our", or "us") are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase products from our online store, or use our in-person vehicle detailing and protection services within Australia (collectively, "the Service"). By using our website or booking a service, you agree to the terms of this Privacy Policy.
1. Information We Collect
a. Information You Provide
- Account Information: Name, email address, phone number, and billing or shipping address.
- Booking and Service Information: Vehicle details, service selections, appointment preferences, location information for mobile services (if applicable), and notes you provide.
- Order Details: Products purchased, delivery preferences, and payment information.
- Support and Enquiries: Messages, attachments, or details submitted through contact forms, service enquiries, or quote requests.
- Marketing and Communications: When you submit an enquiry, booking request, or form on our website, we may collect your email address or phone number to send updates, offers, or information relevant to our services and products. You may opt out at any time.
- Marketing Preferences: Subscription details for newsletters, updates, or promotional communications.
b. Information Collected Automatically
- Usage Data: Device type, browser version, IP address, operating system, referral source, and browsing behaviour.
- Cookies and Local Storage: Session identifiers, cart state, saved preferences, and analytics data.
c. Third-Party Data
We may receive information from trusted third parties such as Shopify (our e-commerce platform), booking or scheduling platforms, payment processors, logistics providers, or analytics tools to help operate the Service and fulfil your orders or appointments.
2. Use of Artificial Intelligence (AI)
We may use AI-powered tools to enhance our operations and customer experience, including:
- Scheduling optimisation and service allocation
- Product categorisation and website content improvements
- Customer support assistance and message drafting
- Fraud detection and order verification
Any personal information processed by AI systems is handled in accordance with Australian privacy laws. We do not use personally identifiable information to train AI models.
3. How We Use Your Information
- To process online orders and deliver purchased products
- To manage service bookings and provide in-person detailing or protection services
- To communicate booking confirmations, reminders, or service updates
- To provide customer support and respond to enquiries
- To send marketing updates, promotional offers, or informational content (you may opt out at any time)
- To analyse and improve website performance and service quality
- To comply with Australian consumer, tax, and regulatory obligations
- To detect and prevent fraud or unauthorised activity
4. Legal Basis for Processing
We process personal data based on the following grounds:
- Consent – for marketing and promotional communications
- Performance of a contract – delivering booked services or fulfilling online orders
- Legal obligation – meeting regulatory or tax requirements
- Legitimate interests – improving service efficiency, security, and customer experience
5. Sharing and Disclosure
We do not sell personal data. We may share information with:
- Service providers (e.g., payment processors, booking platforms, logistics partners)
- Regulatory or enforcement authorities when legally required
- Professional advisers such as accountants or legal consultants
- Suppliers or manufacturers when needed to process warranty claims
6. International Transfers
Some of our service providers, including Shopify and analytics platforms, operate globally. Where your data is transferred overseas, we ensure appropriate safeguards or equivalent privacy protections are in place.
7. Cookies and Similar Technologies
GlossLab uses cookies and similar technologies to operate and enhance our website. These technologies support essential functionality, including shopping cart maintenance, secure login sessions, preference storage, and performance measurement.
We may use analytics tools to understand user behaviour and improve our digital experience. These do not personally identify you.
By continuing to use the GlossLab website, you consent to our use of cookies. You may disable cookies through your browser settings; however, certain features (such as checkout or account access) may not function properly.
8. Data Security and Retention
We implement security measures including encrypted payment processing, secure servers, and restricted administrative access. We retain personal data only as long as necessary for service delivery, regulatory compliance, or business operations.
9. Your Rights
Under the Australian Privacy Act 1988 (Cth), you have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete data
- Withdraw consent for marketing communications
- Make a complaint to the Office of the Australian Information Commissioner (OAIC)
10. Children’s Privacy
Our website, services, and products are not intended for individuals under the age of 17. We do not knowingly collect personal information from minors. If you believe a minor has submitted data, please contact us so we can remove it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted with a revised effective date. Continued use of our website or services indicates acceptance of the updated terms.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: info@glosslab.co
Website: https://glosslab.co
You may also contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.